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Am I charged for the time my modem or computer is online?
No. Layer Four Internet access is unlimited. You will not have to worry about how long...
Are DSL customers able to use their telephone or fax machine while accessing the Internet over DSL?
Are DSL customers able to use their telephone or fax machine while accessing the Internet over...
Can I connect more than one computer to my DSL service / Can I use a router?
Can I connect more than one computer to my DSL service / Can I use a router?Yes!  While...
Can I get Layer Four Broadband without a live phoneline?
Yes! We offer Dry Loop service. What is Dry Loop or Standalone service? Dry Loop or...
Can I host a server?
Can I host a server?Yes. You may host a server on your connection as long as it is within our...
Can I use VPN services with Layer Four Broadband?
Due to the variations in VPN clients we do not guarantee that your VPN will work nor do we...
Cisco 575 CPE installation
The Cisco 575 CPE Modem comes configured and ready to connect.  All you need to do is...
Comtrend CT-5071T User Manual
If your broadband service uses  the Comtrend CT-5071T modem you may download the...
Does Layer Four Broadband require a separate phone line?
No. Layer Four Broadband technology utilizes higher frequency spectrums for data...
Does Layer Four filter any ports?
Does Layer Four filter any ports?Port 25 is blocked for all customers to prevent...
How do I configure a static IP in Windows 7?
A Static IP account is much different than Dynamic IP (PPPoE or DHCP)  account. With...
How do I configure a static IP with Mac OS X?
MAC OS Static IP Connection Setup (OS X)   Choose Location from the Apple Menu. (in...
How do I configure a static IP with Windows Vista?
Windows Vista Static IP connection Setup To set up a Static IP connection on Windows...
How do I configure a static IP with Windows XP?
Windows XP Static IP DSL connection Setup To set up a Static IP DSL connection on Windows XP, do...
How is Layer Four Broadband different from other Internet connections?
Dial-up (Analog) ModemsAnalog modems were designed to work on regular telephone lines...
I currently have DSL from someone else, how do I switch to Layer Four?
DSL Service involves "Line Share". This is an administrative record that informs the Telephone...
I have Sync and Link but my DSL service is still down, why?
At this point there are quite a few things that could be wrong, almost all of them having to do...
Limited or No Connectivity Error Message
How to Troubleshoot and Fix Windows XP SP2Limited or No Connectivity Error MessageAfter...
MAC OS X DSL PPPoE setup
MAC (OS X) PPPoE  Connection Setup   Click the Apple menu at...
What are the steps of self-installation?
What are the steps of self-installation?Installation instructions are provided with your Home...
What equipment do I need for Layer Four Broadband?
A Broadband end-user must be equipped with a Broadband modem and a network ready...
What happens to my DSL if I lose phone service?
I just lost phone service is my DSL gone too? There are many reasons why you might lose...
What is latency?
1) In a network, latency, a synonym for delay, is an expression of how much time it takes for a...
What is Sync and how do I check for it?
Sync is the connection between the DSL modem and the phone company's central office. Once your...
When will my service be activated?
When will my service be ready? On most orders you will be given an exact...
Why Can't I access my router?
If you enter the IP listed in the instructions and you receive "page cannot be...
Why Can't I access my router?
If you enter the IP listed in the instructions and you receive "page cannot be...
Why do I have no Sync?
If the sync light on your modem is blinking there could be many causes behind this. When you...
Why is my connection moving slow?
If you have a newly activated High Speed Internet account you'll need to leave your...
Why is my speed lower than the advertised speed?
A general rule of thumb for determining whether or not you have a good broadband connection is...
Will my telephone work even if my computer or modem is unplugged or disabled?
Will my telephone work even if my computer or modem is unplugged or disabled?Yes. DSL modems...
Windows 7 PPPoE DSL Setup
1. Begin by opening the Windows 7 Control Panel. Click the Start orb, then select Control Panel....
Windows Vista PPPoE DSL Setup
Windows Vista PPPoE Client Setup This knowledge base article will outline the steps...
Windows XP DSL PPPoE Setup
Windows XP PPPoE Client Setup This knowledge base article will outline the steps...

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