Affecting System - Voice Services | Priority - High
Layer Four is announcing the upcoming migration of our Chicago facilities. All Chicago Voice services will be migrated to our new Chicago location; a higher-grade Tier-III and SSAE16 Type II accredited facility, this enterprise-grade facility offers increased power availability, access to additional upstream transport providers, a 4x increase in network availability, and improved environmental controls. Additionally, we will be implementing new core routing infrastructure from Juniper to ensure that the absolute best stability, uptime, and service quality is provided to you and your customers.
We're contacting you today to notify you of the upcoming migration window for services on your account as disclosed in our service notification sent out previously.
Beginning August 5th at 8PM Central Daylight Time, we will begin the migration process for the indicated services in this notification. during this window core voice switching equipment will be powered down, moved to the new facility by our engineers, and powered back up. We estimate that the process will take approximately 4 hours to complete, although the exact amount of down time required will vary based on the specific equipment that provides your service, and we ask that all clients plan for downtime of up to 8 hours in case of unforeseen issues. Again, please note that we expect this migration to last less than 4 hours, but have established a maintenance window of 8 hours as a safety measure.
During this migration process, please be advised that inbound and outbound calling will be effected. Inbound calls to your phone numbers can be directed to a "failover" number if you have established one. A failover number is the number you would like calls to be forwarded to during any service interuptions. If you have not yet established a failover number you may do so now by sending an email to "[email protected]" listing the inbound phone number and desired failover number. If you have not established a failover number calls WILL NOT go to voicemail or follow any other call handling rules except for "failover number forwarding".
The services listed below will be moved on August 5th starting from 8PM CDT:
Hosted PBX/VoIP Services
Should you have any questions or need any assistance relating to this matter, please do not hesitate to contact our support team by creating a support ticket http://support.layerfour.net/ or via email at [email protected], our migration team will also be available at +1 (312) 257-3922 for any issues relating to the migration.
We thank you for your continued business and are pleased that we will be providing you with services at a higher quality facility upon completion of this project.
Date - 08/05/2014 20:00 - 08/06/2014 06:00
Last Updated - 08/04/2014 22:34
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